Support

Support

The SixCase support on maintenance and troubleshooting is described in the two sections below.
If there still are any support related questions, please contact  SixCase  or dealer for support.

 

Maintenance

It is vital to open and close the SixCase wall cabinet weekly to  check that the lock systems and all electronic parts are working correctly. While doing so, you should take careful note of the correct operation of the push button, code keypad, key lock, the rotor latch lock and if possibly the status of the defibrillator (please check manual of AED). After pressing firmly on the red button, inserting the key or entering the code, the bottom part of the cabinet should gradually move downwards without any obstruction, thus providing access to the defibrillator.

It is also important to check the external condition of the cabinet for any damage, which may possibly affect its operation. If the cabinet has an electrical locking system, it will be checked once a day automatically. To discharge any external currents, it is necessary to ground the cabinet.
Upon discovering a defect, please contact your dealer or SixCase directly. Depending on the type of defect it may be advisable to remove the AED and inform the users about the status (unserviceable).

Replacing the emergency glass: Before replacing the safety glass, close the cabinet. Ensure that old glass remains are removed and not impede the function of the lock. Pull the red button towards you and install the safety glass. Then accompany the red button quiescently to its original position, so that the glass does not break.

Troubleshooting

 Symptom  Corrective Action
 LED Lights are out  –  Check external power (power supply and adapter)
–  Check cables by measuring power inside the cabinet (12 or 24 Volts) If the unit continues to fail, take it out of  service, remove the control unit and contact dealer or SixCase.
Pin code touch pad does not
react to input
 –  Check external power (power supply and adapter)
–  Check cables by measuring power inside the cabinet (12 or 24 Volts)
If the unit continues to fail, take it out of service, remove the control unit and contact dealer or SixCase.
 Cabinet is not closing correctly  –  Open cabinet manually or by code/ SMS
–  Place both hands on the bottom left and right-hand sides of the cabinet and push upwards
–  Both locks (left & right) must produce an audible click as  confirmation that the cabinet is locked properly on both sides.
If the unit continues to fail, take it out of service and contact dealer or SixCase.
Cabinet does not open on both
sides equally
 –  Close cabinet again
–  Use more force by pushing the red button
– If the unit continues to fail, take it out of service and contact dealer or SixCase.
Red push button can be
operated but cabinet does not
open (SC1330/1430)
 –  Apply moderate force on the under bracket, if cabinet opens, retry normal procedure
– If cabinet does not open the lock system is defect or a part is missing, take it out of service and contact dealer or SixCase.
Pin code touchpad reacts but
cabinet does not open on both
sides equally ( SC1340/1430)
 –  Apply moderate force on the under bracket, if cabinet opens, retry normal procedure
– If cabinet does not open, the lock system is defect or a part is missing, take it out of service and contact dealer or SixCase.